Recording phone calls is one of the current needs of companies which are seeking to improve the quality of customer service. By recording the calls, the administrator or manager can check the quality of their telephone service.
But only the option of record them is not enough. Phone2B offers a solution that not only allows the recording and storage of the conversation, but also a management system of these calls.
With a complete web interface, but simple for managing, it can be made queries about the dialed and received calls. You can filter your search by number of origin, destination, date, time, duration, among others.
Whenever we think about telephone recordings, we also believe in the confidentiality and security of the access to them. This same problem also occurs with the telephony secrecy, which can be broken through call reports consults.
To solve these problems, Phone2B works as follows:
When installing the system, two access users are given.
Master
This User is delivered to the director or president. Only he can setup record calls to extensions. We have developed this rule, otherwise, the IT administrator could record all users callings, even the company`s director or president. Only the User master can have access to call reports from all users.
Admin
This User is delivered to the IT administrator of the company, which will be responsible for technical administration of the entire system. This user does not have the ability to create other users, record calls, listen to recordings and review call reports.
So, using Phone2B, only the User master (password delivered to the administrator of the company) can access the telephone recordings. The system administrator can not record calls or have access to previously recorded calls. The security access is complete.
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