The IVR feature is indispensable for a company which wants to offer a better service to its customers because it allows the customer to contact directly the department chosen by him. Besides it is possible to create different messages for holidays, anniversaries or weekends.
Thinking on that, Phone2Corp IVR was designed to be comprehensive and simple at the same time.
The user inserts the audio files and then he can configure the IVR to play an audio on each shift (morning, afternoon or evening). After this is done setting the options that the client will enter certain action to occur, for example: Option 1 row forwards for the support, option 2 is for another IVR, option 3 goes to the extension of the desk, etc., everything very simple to configure.
Besides that, it is possible to detect if the call comes from a Fax machine, and configure it to forward the call wherever you want.
After the creation of a new IVR, the user can see quickly and dynamically the structure of it
With this feature you can create a complete IVR for your company in few minutes.
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